Part of a physician’s education is learning therapeutic
communication techniques for conversing with their patients and staff, but
there is always a “human component” involved in communication. A physician is responsible for the well being
of many patients and sometimes that can wear on his patience, but patients also
have the responsibility of being able to communicate in an effective
manner.
The key to effective communication on both sides of the
proverbial fence is respect. Consider
how you would like for someone to talk to you.
Be patient and understanding if there seems to be a breakdown in
communication efforts. Be the first to
apologize even if you feel it wasn’t your fault. Most heated conversations start with a
misunderstanding. If you are unclear
about something, ask questions until you understand and try not to take your
frustration out on your physician.
Realize
that you may only have one physician but he may have hundreds of patients he
needs to respond to. Allow an
appropriate amount of time for him to get back to you without getting
upset. Be pleasant when you respond and
think before you speak. If you can’t
think of anything nice to say, it’s usually best not to say anything at
all. Learning basic tools of
communication will reduce complaints
in the patient/physician relationship.
Don’t cheat yourself out of
an effective medical alliance, but try to be cooperative.
For further reading take a look at this page in Dr. Malpani’s
blog, http://blog.drmalpani.com/2005/02/improving-doctor-patient-communcation.html